Stradley & Daughter Shipping & Returns Policy

Shipping & Delivery

We take great care in preparing your jewelry for its journey to you. Whether your piece is already finished, sourced from one of our trusted suppliers, or created especially for you, we'll make sure it's ready to leave our studio before arranging shipment.

Processing & Production Times

Our jewelry has different preparation and production timelines depending on how it's made or sourced.

Ready to Ship: Pieces currently available in our studio. Some may require sizing, inspection, or final preparation before shipment.
Special Order: Finished pieces sourced from our trusted suppliers after you place your order. Please allow additional time for us to receive and inspect your jewelry before shipment.
Made to Order & Personalized: Pieces requiring manufacturing or personalization before shipment. Production times vary by design and the work involved.
Custom & Bespoke: Your production schedule will be discussed during the design process and confirmed as your project progresses.

You can learn more about these distinctions on our Jewelry Production Categories page.

Production and processing times are separate from shipping transit times. If you're ordering for a special occasion or working toward a particular deadline, please contact us before placing your order so we can discuss what's possible.

Shipping, Insurance & Delivery

We carefully package every order and select an appropriate shipping method based on the nature, value, and destination of the shipment.

We may arrange additional insurance or require a signature at delivery when appropriate. Some shipments may require an in-person signature to comply with carrier or insurance requirements.

If you prefer signature confirmation, please contact us before shipment. We can discuss the available options and any additional charges.

Tracking information will be provided when your order ships.

Delays or Delivery Problems

If we anticipate a delay in preparing your order, we'll contact you with an updated timeline and your available options.

If a shipment is lost, damaged, or experiences a delivery problem, please contact us promptly. We'll help investigate the issue and arrange an appropriate resolution consistent with your order terms and applicable law.

Shipping Rates & Destinations

We currently ship within the United States only and do not offer international shipping.

Complimentary standard shipping is available on domestic orders over $99. Shipping charges for smaller orders are calculated at checkout.

If you have any questions about delivery to your location, please contact us before placing your order.

Sending Jewelry to Stradley & Daughter

Whether you're sending us an heirloom for redesign, a piece for repair, or gemstones for a custom project, we'll help you determine the most appropriate shipping arrangements.

Depending on your project, we may provide a prepaid shipping label, arrange shipping through our Precious Cargo service, or ask you to arrange shipping directly. Any applicable shipping charges will be discussed before your jewelry is sent.

Please contact us before shipping any jewelry or gemstones to our studio. We'll provide the appropriate shipping instructions and discuss suitable packaging, insurance, and delivery requirements.

If you arrange shipping independently, you are responsible for selecting an appropriate carrier, obtaining adequate insurance, and retaining your tracking information. We strongly recommend insuring your shipment for its full replacement value.

If we provide a shipping label or arrange transportation, we'll explain the applicable coverage and shipping terms before shipment.

Please do not send jewelry to us without first confirming your shipping arrangements.

Responsibility for Incoming Shipments

When customers arrange their own shipping, they are responsible for their jewelry and gemstones until we have received them. If a package is lost, stolen, or damaged before reaching us, the customer is responsible for filing any applicable claim with their carrier or shipping insurer.

For shipments arranged by Stradley & Daughter, including our Precious Cargo service, the applicable insurance coverage and shipping responsibilities will be communicated before shipment.

We strongly recommend that all incoming jewelry be appropriately insured and that customers retain their tracking information.

Returns & Cancellations

We want you to feel confident about your purchase. Because our jewelry is available in several production categories, return eligibility and cancellation options vary depending on how your piece is sourced or made.

Ready to Ship

Ready-to-ship jewelry may be returned within 30 days of delivery, provided it is unworn, undamaged, and in its original condition, apart from any alterations performed by Stradley & Daughter.

If you've requested sizing or other alterations, the cost of that work is nonrefundable and will be deducted from your refund. Any alteration charges will be disclosed before work begins.

Please contact us before returning your jewelry so we can provide return instructions.

Cancellations: Ready-to-ship orders may be canceled for a full refund before shipment, provided no alterations have begun. If alterations have already begun, we'll deduct the cost of work performed and refund the remaining balance.

Special Order

We source special-order jewelry from our trusted suppliers specifically for your purchase. Because supplier return policies vary, some special-order pieces are eligible for returns while others are final sale.

Returnable Special Orders: If our supplier accepts returns, you may request a return within 30 days of delivery. Jewelry must be unworn, unaltered, and in its original condition.
Final Sale Special Orders: If our supplier does not accept returns, your purchase will be final sale.

We'll confirm your special-order item's return eligibility and disclose any applicable restocking fees or return shipping charges before you complete your purchase.

Cancellations: Special orders may be canceled for a full refund before we've placed the order with our supplier. Once your order has been placed, cancellation depends on our supplier's policies. Any applicable restrictions or cancellation charges will be disclosed before purchase.

Made to Order

Made-to-order jewelry is created specifically for your purchase using an existing Stradley & Daughter design. Because each piece is produced for you, completed made-to-order jewelry is final sale and cannot be returned for a change of mind.

Cancellations

You may cancel your order for a full refund before materials have been ordered or production has begun.

Once we've committed to materials or started production, cancellation may still be possible, but your refund will be reduced by any nonrecoverable costs already incurred, including materials, manufacturing, and completed labor. We'll explain those costs and confirm any available refund before processing your cancellation.

Once your jewelry has been completed, the order is final sale.

These restrictions apply to changes of mind and do not affect your rights if an item arrives damaged, is not as described, or has a manufacturing defect.

Personalized Jewelry

Personalized jewelry includes pieces engraved, modified, or otherwise individualized specifically for you, such as jewelry featuring names, dates, initials, or other personal details.

Because these pieces are created or altered for an individual customer, personalized jewelry is final sale once completed and cannot be returned for a change of mind.

Cancellations

You may cancel your order for a full refund before materials have been ordered or any production or personalization has begun.

Once we've committed to materials or started production or personalization, cancellation may still be possible. Any refund will be reduced by nonrecoverable costs already incurred, including materials, manufacturing, personalization, and completed labor. We'll explain those costs and confirm any available refund before processing your cancellation.

Once your personalized jewelry has been completed, the order is final sale.

These restrictions apply to changes of mind and do not affect your rights if your jewelry arrives damaged, isn't as described, or has a manufacturing defect.

Custom & Bespoke Jewelry

Custom and bespoke jewelry is designed or substantially modified specifically for you. This includes original designs, major alterations to existing designs, and heirloom redesign projects.

Because each piece is created for an individual client, completed custom jewelry is final sale and cannot be returned for a change of mind.

Design Fees & Cancellations

Your initial consultation and preliminary quote are complimentary unless otherwise agreed. Your itemized quote includes a design fee based on the complexity of your project.

If you cancel your project, completed design work and labor charges are nonrefundable. Once we've ordered nonreturnable materials, engaged our manufacturing partners, or begun production, those nonrecoverable costs will also be deducted from your refund.

Any remaining portion of your payment will be refunded. We'll provide an itemized explanation of applicable deductions.

Deposits & Production

Most custom projects require a 50% deposit. Approved installment arrangements may begin with a 30% payment, with production beginning once payments reach 50% of the project total, your payment has cleared, and you've approved the final design.

Substantial design changes outside the original scope may require additional charges. We'll discuss these with you and obtain your approval before proceeding.

These cancellation terms apply to changes of mind and do not affect your rights concerning manufacturing defects, incorrect merchandise, or other remedies required by law.

Return Shipping

Please contact us before returning any jewelry. We'll confirm your return eligibility and provide instructions for safely returning your piece.

Depending on the item and circumstances, we may provide a prepaid return label, arrange insured shipping, or ask you to arrange return shipping yourself. We'll confirm any applicable shipping charges before you send your jewelry back.

When customers arrange their own return shipping, we recommend using a tracked, insured service appropriate for the value of the jewelry. Customers are responsible for independently arranged returns until we receive them.

If your jewelry arrives damaged, is incorrect, or has a manufacturing defect, please contact us so we can arrange an appropriate resolution, including applicable shipping costs, in accordance with your warranty and legal rights.

Extended Holiday Returns

We know that finding the perfect gift sometimes means shopping well in advance, especially when jewelry is being made or sourced just for you.

Eligible jewelry delivered between November 15 and December 31 may be returned through January 15 of the following year, or within 30 days of delivery, whichever is later.

Our usual return conditions still apply. Jewelry must be unworn, undamaged, and in its original condition, apart from eligible alterations performed by Stradley & Daughter.

The extended holiday return window applies only to jewelry that is otherwise eligible for returns. Made-to-order, personalized, custom, bespoke, and designated final-sale special-order pieces remain subject to their usual return restrictions.

Please contact us before returning your jewelry so we can confirm eligibility and provide return instructions.

How to Request a Return

Please contact us at customercare@stradleyjewelers.com within your applicable return window. We'll confirm your item's eligibility and provide instructions for returning it.

Please don't send jewelry back without contacting us first.

These return and cancellation policies apply to changes of mind. If your jewelry arrives damaged, is incorrect, or develops a manufacturing defect, please contact us so we can address the problem under our applicable warranty and legal obligations.