Shop with Confidence with our "No Regrets" Guarantee

 

100% Satisfaction Guaranteed

 

Jewelry should bring you joy. We want you to love wearing your piece, not leave it sitting in a jewelry box because something about it never felt quite right.

We put a great deal of care into understanding your vision before we begin, but sometimes a finished piece simply isn't quite what you imagined. If that happens, please talk to us.

We'll work with you in good faith to understand what's missing and explore how we can make it right. Whether that means a small adjustment, a thoughtful redesign, or recreating your piece, our goal is to help you arrive at something you'll genuinely love.

When we agree that an adjustment or remake is appropriate, we generally cover the additional labor. If your requested changes require additional materials or more expensive gemstones, we'll discuss those costs with you before proceeding.

Our satisfaction guarantee is a commitment to finding solutions together, not a money-back guarantee. Any proposed changes, additional costs, or other arrangements will be discussed and agreed upon before work begins.

Your satisfaction guarantee is separate from our workmanship warranty and does not limit your rights concerning defective jewelry or other remedies required by law.

One-Year Limited Workmanship Warranty

We stand behind our craftsmanship. Stradley & Daughter provides a one-year limited warranty covering manufacturing defects in the materials and workmanship of jewelry we produce Your one-year workmanship warranty begins on the date your jewelry is delivered to you.

What Is a Manufacturing Defect?

A manufacturing defect is a problem caused by faulty materials or workmanship rather than ordinary use or accidental damage.

Examples may include a defective clasp, an improperly soldered joint, or a gemstone setting that was incorrectly constructed.

What Isn't Covered?

Our workmanship warranty does not cover ordinary wear and tear, accidental damage, improper care, or damage caused by repairs or modifications performed by others.

Examples of ordinary wear include surface scratches, gradual prong wear, and rhodium plating that wears away with use. Accidental damage may include a bent ring, a crushed setting, or a chain broken by excessive force.

Because some problems can have more than one possible cause, we'll inspect your jewelry before determining whether a repair is covered.

Repairs and Optional Upgrades

If we confirm a covered manufacturing defect, we'll repair or replace the affected item or component at our expense, up to the original purchase price of the item, subject to applicable law.

If you'd prefer to upgrade a component during a covered repair, we're happy to discuss your options. We'll credit the amount we would otherwise have spent fulfilling the warranty toward your chosen upgrade. You'll be responsible only for the additional cost.

All upgrades and associated charges will be discussed and approved before work begins.

How to Make a Warranty Claim

If you believe your jewelry has a manufacturing defect, please contact us before arranging any repair.

We’ll ask you for information about the issue and may request photographs before arranging an inspection.

Because the cause of jewelry damage isn’t always apparent from photographs alone, we may need to examine the piece before determining whether the repair is covered under warranty.

If we confirm a covered manufacturing defect, we’ll discuss the appropriate repair or replacement and any shipping arrangements with you before work begins.

Metal Sensitivities, Skin Chemistry & Plating

Individual reactions to jewelry vary. Our warranty does not cover allergic reactions, skin irritation, or discoloration of the jewelry or skin caused by individual skin chemistry, perspiration, cosmetics, medications, or environmental exposure.

Rhodium plating naturally wears with use, and its longevity varies considerably. Some people's skin chemistry and daily habits can cause rhodium plating to wear away much more quickly than average. Routine replating and discoloration resulting from normal wear or individual skin chemistry are not covered by our workmanship warranty.

We encourage customers with known metal sensitivities to discuss them with us before purchasing so we can recommend suitable materials and finishes.

This exclusion does not apply to defective plating, incorrectly represented materials, or other manufacturing defects.

Design Choices, Durability & Customer Responsibilities

Every piece of jewelry is a balance between appearance, comfort, and durability. As experienced jewelers, we'll advise you when a requested design, setting, or material may be unusually vulnerable to damage or require additional care.

We respect your personal design preferences. If you choose to proceed with a design we've advised against, we'll explain the specific risks before production and document your decision.

Our workmanship warranty does not cover damage or deterioration resulting from those disclosed design risks, improper care, or use beyond the reasonable limitations of the piece.

Examples of design-related risks include:

• Exposed or minimally supported gemstones: Shared prongs, too few prongs for the size of a stone, missing gallery rails, unusually high settings, cantilevered settings, and settings without adequate protection for vulnerable stone tips.

• Delicate construction: Extremely narrow bands, hollow components, and designs that place accent stones directly into structural prongs, reducing the amount of metal supporting the setting.

• Stone and setting compatibility: Fragile gemstones, such as opals, in exposed settings; pointed gemstones without appropriate protective prongs; and designs that allow diamonds or other hard gemstones to rub against neighboring rings,

• Sizing and alterations: Significant size changes that compromise a ring's structural integrity, stone settings, or intended proportions.

We'll identify the risks relevant to your particular design and discuss available alternatives before you approve production.

Everyday Care & Environmental Exposure

Fine jewelry requires appropriate care. Damage resulting from improper cleaning, exposure to unsuitable chemicals or environments, or activities that place unnecessary stress on your jewelry is not covered by our workmanship warranty.

We recommend removing jewelry before exercising, swimming, showering, sleeping, heavy lifting, or other activities that may expose it to impact, excessive pressure, chemicals, or unnecessary wear.

Cleaning methods should always be appropriate for the particular metals, gemstones, finishes, and construction of your piece. Some gemstones and treatments require specialized care.

Your Workmanship Protection Remains in Place

Choosing a delicate design does not automatically void your entire warranty. If a manufacturing defect occurs that is unrelated to the risks we've disclosed, we'll evaluate and address it under our regular workmanship warranty.

We'll examine any reported damage individually to determine whether it resulted from a manufacturing defect, an acknowledged design risk, ordinary wear, or another cause.

Lifetime Accent Diamond Replacement

As an additional aftercare benefit, Stradley & Daughter will replace up to two eligible accent diamonds or lab-grown diamonds measuring 2 mm or smaller during each 12-month maintenance period, for as long as the original piece remains eligible under this maintenance program.

To remain eligible, your jewelry must be scheduled for professional inspection and maintenance with Stradley & Daughter at least once every 12 months. An appointment scheduled within the applicable 12-month period satisfies this requirement, even if the available appointment date falls shortly afterward.

This benefit is intended to cover the occasional loss of a small accent diamond through normal wear.

It does not cover widespread stone loss or damage caused by impact, neglect, improper wear, structural distortion, work performed by another jeweler, or continued use after damage becomes apparent. For example, if a ring is bent or knocked out of round and multiple stones are lost as a result, those replacements would not be covered under this benefit.

The benefit also does not cover:

• center stones or principal gemstones
• colored gemstones
• diamonds larger than 2 mm
• more than two eligible accent diamonds within a 12-month maintenance period
• stones lost because required repairs or maintenance were recommended but not completed
• stone loss resulting from a documented design risk
• damage caused by improper cleaning, chemicals, impact, or inappropriate wear

Eligible replacement diamonds and the labor to set them are included. Shipping and unrelated repairs or maintenance may incur additional charges.

This benefit is separate from our one-year workmanship warranty. If stone loss results from a confirmed manufacturing defect, it will be handled under the workmanship warranty rather than counted toward the lifetime accent-diamond benefit.

Annual Maintenance & Inspection

To keep your lifetime accent-diamond replacement benefit active, your jewelry must be scheduled for professional inspection with Stradley & Daughter at least once every 12 months.

Annual inspections are complimentary. When appropriate, we’ll also clean your jewelry as part of the visit.

During your inspection, we’ll check the condition of your stones, prongs, settings, structure, and other areas that may need attention.

If we identify maintenance or repairs that are necessary to protect the piece, we’ll explain what we found and provide a quote before any paid work begins.

To remain eligible for the lifetime accent-diamond replacement benefit, repairs that are reasonably necessary to prevent further stone loss or structural damage must be completed.

Shipping costs and paid repairs are not included in the complimentary annual inspection unless otherwise stated.

An appointment scheduled within the applicable 12-month period satisfies the annual inspection requirement, even if the available appointment date falls shortly afterward.

Work Performed by Other Jewelers

You may have your jewelry serviced elsewhere, but damage or stone loss resulting from sizing, repair, alteration, refinishing, stone setting, or other work performed by another jeweler is not covered by our workmanship warranty or lifetime accent-diamond replacement benefit.

Work performed by another jeweler does not automatically void all coverage. Unrelated manufacturing defects will still be evaluated under the terms of our warranty.

 

Optional Extended Care

Additional repair and maintenance coverage may be available through a JM® Care Plan when purchased with eligible jewelry. JM Care Plans provide coverage beyond the Stradley & Daughter Limited Warranty, including certain repairs related to normal wear and accidental damage.

Coverage, exclusions, duration, and eligibility are determined by the specific JM Care Plan purchased. Please refer to your JM Care Plan terms for complete details.

 

More Information

 

If you have any further questions, please do not hesitate to contact Stradley & Daughter Customer Care at 386.767.3473, or drop us a line at customercare@stradleyjewelers.com!