Terms and Conditions for Jewelry Repair and/or Redesign

Jewelry Submission Process

Shipping Jewelry:

  • Self-Send: Customers may self-send their jewelry to the following address:
Stradley & Daughter
2 Pine Cone Drive, #354043
Palm Coast, FL 32137
  • Precious Cargo Stress-Free Shipping Kit: You may purchase a Precious Cargo Kit here, and Stradley & Daughter will provide a pre-labeled, secure shipping kit that includes return postage and a short questionnaire regarding the desired repairs/changes. To order by phone, text “Precious Cargo” to 386-767-3473.

Assumed Agreement:
By utilizing a Precious Cargo kit or sending your jewelry to Stradley & Daughter, you acknowledge and agree to the terms and conditions outlined in this document.

Liability and Insurance: 

 

Stradley & Daughter is not responsible for items lost or damaged during shipping. Clients are strongly encouraged to insure their jewelry.
To assist with insurance, appraisal services are available for $95 per piece.

Receipt and Inspection of Jewelry

  • Upon receipt of your jewelry, we will notify you via text of their delivery, carefully inspect, and photograph each item for our records.
  • Following the inspection, you will receive our repair recommendations and a free estimate via text.
Repair Recommendations and Customer Agreement
Accepting Repairs:
  • You may accept, decline, or choose specific repairs. A virtual meeting can be arranged for further discussion.
  • Upon acceptance, we will provide a detailed quote and a formal agreement for your signature.
Deposit and Commencement of Work:
  • A 50% deposit is required before work begins, payable via a secure link provided via text.
Repair Process and Communication
  • Throughout the repair process, we will provide updates via text, including the order and receipt of parts, photos of progress if requested, and any necessary quality checks.
  • If any changes to the total cost are needed, we will inform you in advance and give you the option to proceed.
Final Payment and Delivery
  • Once repairs are completed, the remaining balance is due. Upon payment, your jewelry will be shipped back to you, with tracking information provided.
Warranty and Exclusions
  • Warranty:
    • Stradley & Daughter provides a one-year warranty on workmanship for repairs.
    • Stradley & Daughter will not cover jewelry failures or loss that result from declined repairs.
    • If recommended repairs are declined, the warranty on the entire piece may be voided. 
  • Exclusions:
    • Repairs are not offered for costume jewelry or watches.
    • Stradley & Daughter will not be held liable for breakage due to the fragile or compromised nature of the jewelry.
Dispute Resolution
  • Any disputes will be resolved through mediation or arbitration in the state of Florida.

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